Terms and Conditions of the Online Store Polvinyl Sp. z o.o.
1. GENERAL PROVISIONS
These Terms and Conditions define:
a. The rules for the sale of vinyl records, digital records, and digital files (including NFTs), as well as other physical products and digital assets through the platform https://shop.polvinyl.com, operated by Polvinyl Spółka z ograniczoną odpowiedzialnością, based in Katowice (40-048) at ul. Tadeusza Kościuszki 43/10, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Katowice Wschód in Katowice, VIII Commercial Division of the National Court Register under the number: 0000959666, NIP 6343007921, REGON: 521496093, with a share capital of 5,000 PLN;
b. The conditions for providing services electronically, as referred to in Article 8(1) of the Act on the Provision of Electronic Services, particularly the scope and conditions of electronic services provision, and the rules for using the functionalities made available to Customers within the platform’s activities, including, in particular, the rights and obligations of Customers and the Seller in this regard.
To avoid any doubt, placing an Order by the Customer via the order forms available on the platform is equivalent to making an offer within the meaning of Articles 66 and 661 of the Civil Code, supplemented by the provisions of these Terms and Conditions. The Sales Agreement is concluded at the moment the Seller confirms acceptance of the offer.
The information provided on the platform concerning Products constitutes an invitation to enter into an agreement as defined in Article 71 of the Civil Code.
A condition for the Customer’s use of the Platform and the electronic services available on it, as well as for concluding Sales Agreements, is that the Customer must read and accept these Terms and Conditions.
By accepting the Terms and Conditions, the Customer declares that they have read and accepted its provisions.
2. DEFINITIONS
The terms used in these Terms and Conditions, whether capitalized or not, have the following meanings:
Order Form – an interactive form available on the Platform that allows the placement of an Order, in particular by adding Products to the Cart and specifying the conditions of the Sales Agreement, including the method of delivery and payment.
Consumer – a natural person entering into an agreement with the Seller via the Platform, the subject of which is not directly related to their business or professional activity.
Cart – a component of the Platform’s software where the Products selected by the Customer for purchase are visible, along with the ability to set and modify Order details, particularly the quantity of products.
Customer – any entity making purchases through the Store.
Platform – the website operated by the Seller at https://shop.polvinyl.com, allowing the purchase of Products offered by the Seller.
Products – vinyl records, digital records, and music files (including NFTs), combo sets, and other physical products and digital assets offered for sale by the Seller on the Platform and described in detail therein, which are the subject of the Sales Agreement between the Customer and the Seller.
Entrepreneur – a natural person, legal entity, or organizational unit without legal personality, to which a separate law grants legal capacity, conducting business activity on its own behalf, which uses the Store.
Pre-sale – a sales agreement under which the Seller commits to transferring ownership of a Product before copies of that Product are introduced to the market.
Terms and Conditions – these terms and conditions of the Platform.
Seller – Polvinyl Spółka z ograniczoną odpowiedzialnością, based in Katowice (40-048) at ul. Tadeusza Kościuszki 43/10, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Katowice Wschód in Katowice, VIII Commercial Division of the National Court Register under the number: 0000959666, NIP 6343007921, REGON: 521496093, with a share capital of 5,000 PLN.
Digital Assets – data produced and supplied in digital form.
Goods with Digital Elements – goods that contain or are connected to digital assets or a digital service in such a way that the absence of the digital assets or service would prevent them from functioning properly.
Sales Agreement – a sales agreement for a Product concluded or entered into between the Customer and the Seller via the Platform. Depending on the nature of the Product, the Sales Agreement also includes a service contract, a contract for specific work, or a contract for the supply of digital assets.
Distance Contract – a contract concluded with the Customer within the framework of an organized system for concluding contracts at a distance (within the Store), without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication up to and including the moment of the contract’s conclusion.
Order – the Customer’s declaration of intent submitted via the Order Form, directly aimed at concluding a Sales Agreement for the Product or Products with the Seller.
3. CONTACT
Contact with the Seller is possible via:
- Email – at the address: office@polvinyl.pl.
- Phone – at the number: +48-730-145-728.
- Correspondence – to the address: Polvinyl Sp. z o.o., 40-048 Katowice, ul. T. Kościuszki 43/10.
4. USE OF THE PLATFORM AND REGISTRATION
Browsing the Platform and the Products offered on it, as well as making purchases, do not require the use of a separate account.
Placing an Order does not require registration on the Platform or the creation of a separate account.
Regardless of how the Order is placed, the Customer must have an email address that allows for the identification of the order and its confirmation by the Seller.
The Seller provides access to the Terms and Conditions during the use of the Platform and when placing an Order. Familiarization with and acceptance of the Terms and Conditions are prerequisites for making a purchase on the Platform.
While making purchases, the Customer may give the Seller consent to process the Customer’s personal data for marketing purposes by checking the appropriate statement in the Order Form and confirms having read the Platform’s terms and conditions.
The Customer may place an order according to the rules specified in § 5 below.
5. ORDERS
The information provided by the Seller on the Platform does not constitute an offer by the Seller within the meaning of the Civil Code, but rather an invitation for Customers to submit an offer to conclude a Sales Agreement.
Orders can be placed 24/7 via the Platform.
The prices listed on the Platform are given in Polish zloty or another currency and are gross prices (including VAT).
The final (total) amount payable by the Customer includes the price of the Product and the delivery cost (including transport, delivery, and postal fees), which the Customer is informed of on the Platform when placing the Order, including at the moment of expressing the intention to be bound by the Sales Agreement.
To place an order, the Buyer should perform at least the following actions, some of which may be repeated multiple times:
a. Use the Seller’s landing page concerning the Product at the domain https://polvinyl.pl, which contains a link to the Platform where the Seller offers Products and Digital Assets;
b. After being redirected to the Platform – add the product to the cart – select the type of delivery – choose the payment method – place an order on the store by using the “Order and Pay” button.
Before placing the Order, the Seller will inform the Customer about its details, the total price for all the Products indicated in the Order, including delivery, as well as any other costs related to the Sales Agreement.
Placing the Order as per sections 5 and 6 above constitutes an invitation from the Customer to the Seller to conclude a Sales Agreement for the Products indicated in the Order.
After placing the Order, the Seller will confirm receipt of the Order by sending an email to the email address provided by the Customer during the Order placement.
The contract with the Customer is concluded at the moment of the Seller’s confirmation of receiving the order.
Order fulfillment, subject to the provisions of sections 11 and following below, occurs immediately after the payment of the amount indicated in the order confirmation is credited to the Seller’s account or upon obtaining positive authorization for card payments unless the Customer was unable to fulfill the obligation through no fault of their own and informed the Seller about this.
In the event of a Pre-sale of a Product by the Seller, the Order will be fulfilled within the deadlines specified by the Seller in the Product information available on the Platform and on the Seller’s landing page at https://polvinyl.pl, but not before the payment of the price is credited by the Customer.
The Seller informs that Products and Digital Assets may be offered to Customers in the form of Pre-sale. In such cases, the Seller will inform about this on the landing page dedicated to the Product, as well as indicate the delivery date for the Product and Digital Assets. In the event of changes to the delivery dates of the Product, the Seller will inform the Customer about this and provide a new expected delivery date.
A pre-sale order should be paid for by the Customer in accordance with section 10 above. Orders not paid for within 7 days from the date of placement will be canceled.
Pre-sale orders can only be fulfilled after the Customer’s payment is credited.
Pre-sale orders are fulfilled in the order they are placed.
A participant who purchases a Product in Pre-sale has the right to withdraw from the contract under the terms specified in the Terms and Conditions. Participation in Pre-sale is voluntary.
Each Order placed by the Customer will be identified by a unique identifier, allowing its identification and determining its status.
In the event that it is not possible to fulfill the Order within the deadlines specified in sections 10 and 11 above, the Seller will promptly inform the Customer and propose a new contract fulfillment date. If the Customer does not accept the new date proposed by the Seller, the sales contract will be terminated, and neither party will be liable for the non-fulfillment of the contract.
6. PAYMENTS AND DELIVERY
The Customer selects the payment method at the time of placing the Order. The Seller offers the Customer payment methods for the Sales Agreement, including fast bank transfers and credit card payments through authorized services.
If the Customer chooses electronic payments or credit card payments, the Customer is required to make the payment within 48 hours from the conclusion of the Sales Agreement. Failure to make the payment within this period results in the automatic termination of the Sales Agreement. The Customer may also cancel the Order within this period without any consequences.
If payment is not made within the period mentioned in section 2 above, the Customer will be informed of the order cancellation via email sent to the address provided in the order.
Delivery of Products such as vinyl records, USB drives, and other physical products is carried out by the Seller within Poland and internationally via courier services selected by the Customer in the Order form. The delivery method and time may vary depending on the option chosen by the Customer.
Upon receipt of the shipment, the Customer is obligated to inspect the delivered package. If damage or loss of the shipment is found, the Customer has the right to request the courier to prepare a report.
For digital records and digital files (including NFTs) or other digital assets delivered in a form other than a USB drive, delivery is carried out according to §7 section 4 below.
7. AGREEMENT FOR THE DELIVERY OF DIGITAL ASSETS
Some of the Products available on the platform are digital records, digital files, or other digital assets in the form of NFTs, i.e., digital assets. In such cases, they are delivered to Customers as goods with digital elements, which the Customer can access after purchase by accessing the files.
Orders involving goods with digital elements in the form of digital records and digital files (including NFTs) are subject to the relevant provisions of §5 and §6 above, except where different provisions are stated in this section.
The agreement for the delivery of digital assets is concluded when the Customer pays for the Order.
Digital records, digital files, and other digital assets (including NFTs) will be made available to the Customer by sending an email with a link to a folder where the digital files are stored. The Customer will receive the email on the same day the shipment containing the vinyl record is dispatched—in the case of purchasing a package including both a Product and Digital Assets—or, if only Digital Assets is selected, on the day of the Record release. Digital records, digital files (including NFTs), and other digital assets are considered delivered when they are made available to the Customer in a manner that allows them to be downloaded from the Seller’s server.
If the Seller does not deliver the digital record, digital files (including NFTs), or other digital assets within the timeframes specified in section 4 above, the Customer will request immediate delivery. The Customer may withdraw from the agreement for the delivery of digital assets if the Seller still fails to deliver the digital record, digital files (including NFTs), despite the request.
8. RIGHT OF WITHDRAWAL FROM THE AGREEMENT
The Customer, who is a Consumer, has the right to withdraw from the Sales Agreement concluded remotely or outside the business premises without providing any reason within 14 days from the date of:
a. For an agreement under which the Seller does not deliver the Product but is obligated to transfer its ownership – from the moment the goods are taken into possession by the Customer or a third party indicated by the Customer, other than the carrier, and in the case of an agreement that:
– covers multiple Products delivered separately, in batches, or in parts – from taking possession of the last item, batch, or part,
– involves regular delivery of goods for a specified period – from taking possession of the first of the goods;
b. For other agreements – from the date of conclusion of the agreement.
The Customer, who is a Consumer, may withdraw from the agreement by submitting a statement of withdrawal from the Sales Agreement to the Seller. For this purpose, the Consumer Customer may use the withdrawal form template attached to the Terms and Conditions and send the completed statement to the Seller via email at office@polvinyl.pl. Sending the statement before the deadline is sufficient to meet the deadline.
Upon receiving the Customer’s statement, referred to in section 2 above, the Seller will promptly confirm the receipt of the statement by sending an email to the email address provided by the Customer.
The Seller will promptly, no later than within 21 days from the date of receipt of the Customer’s withdrawal statement, refund all payments made by the Customer, including the costs of delivering the goods.
The Seller will refund the payment using the same payment method that the Customer used unless the Customer has expressly agreed to another method of refund that does not incur any costs for the Customer.
If the Customer chose a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obligated to refund the additional costs incurred by the Consumer.
The Seller may withhold the refund of payments received from the Customer until the goods are returned or the Customer provides proof of their return, depending on which event occurs first.
In the case of withdrawal from a remote agreement or an agreement concluded outside the business premises, the agreement is considered void. If the Customer submits a statement of withdrawal from the agreement before the Seller accepts the offer, the offer ceases to be binding.
The Consumer Customer is responsible for any reduction in the value of the Product resulting from its use in a way that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
The right of withdrawal from the agreement is excluded in the case of Sales Agreements referred to in Article 38 of the Consumer Rights Act, particularly in the case of:
a. the provision of services for which the consumer is obliged to pay the price, where the entrepreneur has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, they will lose the right to withdraw from the agreement and has acknowledged this;
b. agreements where the subject of the service is a non-prefabricated item, produced according to the consumer’s specifications or intended to meet their individualized needs;
c. agreements where the subject of the service is sound or visual recordings delivered in sealed packaging, if the packaging was opened after delivery;
d. agreements for the supply of digital assets not delivered on a tangible medium, for which the consumer is obliged to pay the price, where the entrepreneur commenced the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, they will lose the right to withdraw from the agreement and has acknowledged this, and the entrepreneur provided the consumer with the confirmation referred to in Article 15(1) and (2) or Article 21(1) of the Consumer Rights Act.
The Consumer Customer may withdraw from the agreement for the supply of Digital Assets if:
a. It is evident from the Seller’s statement or circumstances that the Seller will not deliver the Digital Assets, or
b. The Customer and the Seller have agreed, or it is evident from the circumstances, that a specified delivery date of the Digital Assets was essential for the Customer, and the Seller failed to deliver the Digital Assets on time.
In the event of withdrawal by the Customer from the agreement for the supply of Digital Assets, the Seller, from the date of receipt of the Customer’s withdrawal statement, may not use content other than personal data provided or created by the Consumer Customer during the use of Digital Assets supplied by the Seller, except for content that:
a. is useful only in connection with the digital assets that was the subject of the agreement,
b. concerns only the Customer’s activity while using the digital assets supplied by the Seller,
c. has been combined by the Seller with other data and cannot be separated or can only be separated with disproportionate effort;
d. was created by the Customer jointly with other consumers who continue to use it.
In the event of withdrawal by the Customer from the agreement for the supply of Digital Assets, as referred to in section 12, Article 32a of the Consumer Rights Act applies.
9. COMPLAINTS AND PRODUCT RETURNS
The Seller is obligated to deliver a Product to the Customer that is free from physical and legal defects.
The Seller is responsible to the Customer for any non-conformity with the Sales Agreement that existed at the time of delivery and was revealed within 2 years from that time, unless the expiration date of the Product, as specified by the Seller, is longer.
In the case of Digital Assets, the Seller is responsible for any non-conformity with the Sales Agreement for Digital Assets that existed at the time of delivery and was revealed within 2 years from that time. It is presumed that any non-conformity of the Digital Assets that becomes apparent within one year from the date of its deliveryby the Seller existed at the time of its delivery.
The presumption mentioned in section 3 above does not apply if:
a. The technical environment in which the Customer uses the Digital Assets is not compatible with the technical requirements that the Seller communicated before concluding the Sales Agreement for Digital Assets.
b. The Customer did not verify whether the non-conformity of the Digital Assets with the agreement resulted from the characteristics of the Customer’s digital environment, despite receiving clear and understandable information from the Seller before the conclusion of the Agreement about the necessity to cooperate with the Seller to determine whether the non-conformity of the delivered Digital Assets was due to the characteristics of that environment.
If the Product is not in conformity with the Sales Agreement, the Customer has the right to request its repair or replacement with a new one.
If the Digital Assets is not in conformity with the Agreement for the supply of Digital Assets, the Customer may request that it be brought into conformity with the Agreement.
A complaint regarding the Product or Digital Assets, or both products together, should include a description of the complaint and a document confirming the purchase of the complained Product (invoice, receipt, bank transfer confirmation, credit card statement, etc.). Complaints can be submitted via email to office@polvinyl.pl or in writing to the Seller’s address indicated in §3 above.
In the event of receiving a complaint:
a. The Seller may replace the Product if the Customer requests a replacement, provided that bringing the Product into conformity with the Agreement in the manner requested by the Customer is impossible or would incur excessive costs for the Seller.
b. If replacing the Product is not possible, the Seller may refuse to bring the Product into conformity with the Sales Agreement.
c. The Seller may refuse to bring the Digital Assets into conformity with the Agreement if it is impossible or would incur excessive costs for the Seller.
When assessing the excessiveness of costs for the Seller, all circumstances relating to the specific case are taken into account, particularly the significance of the non-conformity of the Product or Digital Assets with the Agreement, their value in the case of conformity with the Agreement, and excessive inconvenience if the method of bringing them into conformity is changed.
The repair, replacement of the Product, or bringing the Digital Assets into conformity will be carried out by the Seller within a reasonable time from the moment the Seller is informed by the Customer of the non-conformity with the agreement, and without undue inconvenience to the Customer, taking into account the nature, characteristics, and intended use. The costs of replacement or bringing the Digital Assets into conformity with the agreement are borne by the Seller.
If the Product or Digital Assets is not in conformity with the Agreement, the Customer may submit a statement requesting a price reduction or withdraw from the agreement if:
a. The Seller refused to bring the Product or Digital Assets into conformity with the Agreement,
b. The Seller did not bring the Product or Digital Assets into conformity with the Agreement,
c. Bringing the Digital Assets into conformity with the agreement would incur excessive costs or is impossible,
d. The Product or Digital Assets remains non-conformant with the Agreement despite the Seller’s attempt to bring them into conformity,
e. The non-conformity of the Product or Digital Assets with the Agreement is so significant that it justifies a request for a price reduction or withdrawal from the agreement without a prior request for replacement or conformity,
f. The Seller has explicitly stated that it is unable to bring the Product or Digital Assets into conformity with the agreement.
The amount of the reduced price must be proportional to the difference between the value of the Product or Digital Assets in conformity with the Agreement and the value of the Product or Digital Assets not in conformity with the Agreement.
In the event of a price reduction request, the Seller will refund the amount corresponding to the price reduction promptly, no later than 14 days from the date of receipt of the Customer’s statement requesting a price reduction.
In the case of withdrawal from the agreement concerning Digital Assets, the Seller may request the Customer to return the physical medium on which the Digital Assets was delivered within 21 days from the date of receipt of the Customer’s statement. The Customer will return it at the Seller’s expense immediately after submitting the statement.
The refund will be made using the same payment method used by the Customer unless the Customer agrees to another method of refund that does not incur any costs for the Customer.
The possibility of withdrawing from the agreement due to non-conformity of the Product or Digital Assets with the agreement is excluded if the non-conformity is insignificant.
10. PROCEDURES FOR OUT-OF-COURT COMPLAINTS AND CLAIMS, AND ACCESS TO THEM
Detailed information on the possibility for Consumers to use out-of-court complaint and claim procedures and the rules for accessing these procedures are available at the offices and on the websites of district (municipal) consumer advocates, social organizations whose statutory tasks include consumer protection, Provincial Trade Inspection Inspectorates, and at the following internet addresses of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php; http://www.uokik.gov.pl/wazne_adresy.php.
Consumers have the following exemplary options for using out-of-court complaint and claim procedures:
- According to Article 37 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws of 2020, item 1706), the Consumer has the right to apply to a permanent consumer arbitration court to resolve a dispute arising from the Agreement they concluded with the Seller.
- In accordance with Article 36 of the Act of December 15, 2000, on Trade Inspection (Journal of Laws of 2020, item 1706), the Consumer has the right to apply to the Provincial Trade Inspection Inspector with a request to initiate mediation proceedings to amicably resolve the dispute between the Consumer and the Seller.
- The Consumer can obtain free assistance in resolving a dispute between them and the Seller by also using the free assistance of the district (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (including the Consumers’ Federation and the Polish Consumers Association).
The Customer is also entitled to use alternative dispute resolution methods, including mediation. Lists of mediators and mediation centers are provided by the Presidents of the relevant District Courts.
Additionally, the Consumer may file a complaint through the EU ODR platform, which serves for out-of-court complaint and claim resolution and is available at: http://ec.europa.eu/consumers/odr/.
11. PROVISION OF ELECTRONIC SERVICES
As part of the Platform’s operation, the Seller provides the following electronic services:
- Order Form;
- Contact Form;
- Newsletter.
All electronic services are provided free of charge to Customers and website users.
The conditions for the Customer’s use of electronic services are as follows:
- A computer, laptop, or other multimedia device with internet access;
- An active email account;
- Use of one of the following web browsers: Mozilla Firefox version 17.0 or higher, Internet Explorer version 11.0 or higher, Opera version 12.0 or higher, Google Chrome version 23.0 or higher, Safari version 13.1.1 or higher, or Microsoft Edge version 25.10586.0.0 or higher;
- Acceptance of cookies used by the Platform.
While using electronic services, it is prohibited for the Customer to provide any unlawful content.
The Seller notes that due to the public nature of the Internet, which is also used for connecting to the Platform and transmitting data, including email, the provision of electronic services may involve standard risks, which the Customer accepts. Given the particular nature of potential threats, the Seller does not guarantee full security when using the website. To minimize risk and enhance security, the Seller advises Customers to use measures to protect their end devices, which they use to browse and make purchases on the Platform, including access control mechanisms, antivirus software installation, operating system updates, and connecting end devices only to reliable wireless networks.
The Order Form service involves providing Customers with a module enabling them to place an Order without prior registration. The Order Form service is available to any Customer who enters the data required to fulfill the order, such as first name, last name, email address, phone number, delivery address, and residential / business / registered office address (if different from the delivery address), country, and cryptocurrency wallet address. If the Customer is an entrepreneur, the VAT ID number must be provided. Additionally, in the Order Form, the Customer selects the payment method and the delivery method for the Products. After completing the Order Form, the Seller confirms the placement of the Order by sending an email to the address provided in the form.
Upon receiving a request, the Seller will delete the Customer’s data processed in connection with the fulfillment of Orders and other services provided electronically, with the reservation that data related to completed orders may be archived and stored by the Seller until the expiration of the limitation periods for claims related to the concluded Sales Agreements.
The Contact Form service allows Customers to send an email message to the Seller through the form, requiring the Customer to provide an email address and full name for the purpose of responding to the inquiry submitted via the Form. The agreement for the provision of the electronic service of the contact form is concluded for a specified period until the Customer’s inquiry is responded to.
The Newsletter service is provided to the Customer who enters their email address and full name into the subscription form. The subscription form is available at https://shop.polvinyl.com/newsletter-popup/ in the main section of the Platform. After signing up, the Customer will receive an email containing a confirmation link, which must be activated by clicking on the link. The agreement for the provision of the Newsletter service is concluded at the moment of subscription activation.
The agreement for the provision of the Newsletter service by electronic means is concluded for an indefinite period and can be terminated at any time at the Customer’s request by clicking on the unsubscribe link contained in each email containing the Newsletter sent to the email address provided by the Customer in the subscription form.
Any complaints regarding the use of electronic services can be submitted by the Customer in accordance with §12 below.
12. COMPLAINTS REGARDING THE PROVISION OF ELECTRONIC SERVICES
The Customer is entitled to file a complaint concerning matters related to the provision of electronic services covered by these Terms and Conditions. In particular, the complaint should include:
- The Customer’s email address,
- A description of the problem that forms the basis of the complaint.
We won’t process complaints without the details listed in paragraph 1 above.
Complaints should be directed to the Seller at the address of its registered office, i.e., ul. Tadeusza Kościuszki 43/10, 40-048 Katowice, or via email: office@polvinyl.pl.
Complaints will be processed within 14 days of receipt by the Seller, but no later than within 14 days from the date the necessary circumstances for their resolution have been clarified. The Seller will inform the Customer promptly about the resolution of the complaint via the email address provided in the complaint.
13. PROCESSING OF PERSONAL DATA
The Seller is the data controller of the personal data of Customers collected through the Platform.
The personal data of Customers is processed in accordance with the rules detailed in the Privacy Policy.
14. FINAL PROVISIONS
The Seller reserves the right to make changes to these Terms and Conditions for valid reasons, such as changes in the law, changes in payment and delivery methods—insofar as these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Customer of any changes at least 7 days in advance.
In matters not regulated by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, namely the Civil Code, the Act on the Provision of Electronic Services, the Consumer Rights Act, and the Act on the Protection of Personal Data.
These Terms and Conditions are effective as of July 1, 2024.
Appendix No. 1 to the Terms and Conditions of the Polvinyl Sp. z o.o. Online Store
Product Return Policy
Below is a template for the withdrawal form, which the Consumer may, but is not required to, use:
TEMPLATE FOR WITHDRAWAL FORM
(This form should be completed and returned only if you wish to withdraw from the contract)
Polvinyl Sp. z o.o., Konwaliowa 5, 69-220 Ośno, Poland
Email address: office@polvinyl.pl
I hereby inform you of my withdrawal from the sales contract for the following products purchased on the platform https://shop.polvinyl.com:
…………………………………………………………………………………………………………………………………………………………….
…………………………………………………………………………………………………………………………………………………………….
…………………………………………………………………………………………………………………………………………………………….
…………………………………………………………………………………………………………………………………………………………….
Date of receipt:
…………………………………………………………………………………………………………………………………….
Name of Consumer(s):
…………………………………………………………………………………………………………………………………….
Address of Consumer(s):
…………………………………………………………………………………………………………………………………….
…………………………………………………………………………………………………………………………………….
…………………………………………………………………………………
Signature of Consumer(s)
(You can only submit this form in paper format)
Date: ……………………………………..
(*) Delete as appropriate.
Product Return Policy
Below is a template for the withdrawal form, which the Consumer may, but is not required to, use:
TEMPLATE FOR WITHDRAWAL FORM
(This form should be completed and returned only if you wish to withdraw from the contract)
Polvinyl Sp. z o.o., Konwaliowa 5,
69-220 Ośno, Poland
Email address: office@polvinyl.pl
I hereby inform you of my withdrawal from the sales contract for the following products purchased on the platform https://shop.polvinyl.com:
…………………………………………………………………………………
………………………………………………………………………………..
………………………………………………………………………………..
Date of receipt:
………………………………………………………………………………..
Name of Consumer(s):
………………………………………………………………………………..
Address of Consumer(s):
………………………………………………………………………………..
………………………………………………………………………………..
………………………………………………………………………………..
Signature of Consumer(s)
(You can only submit this form in paper format)
Date: ……………………………………..
(*) Delete as appropriate.